As QA engineers, our job isn’t just to break things – it’s to think like a customer and make sure the WordPress experience feels smooth, intuitive, and reliable. In this talk, I’ll share practical lessons from testing hundreds of plugin releases and working across different environments.

We’ll cover why it’s important to test like a customer, using human creativity and “what if” thinking. How to prioritize critical flows when time is short, because one broken checkout is more damaging than ten small UI glitches. Why we must keep a realistic environment, since one setup never tells the full story. How to automate the boring stuff to free ourselves for deeper exploration. And finally, how to report bugs clearly, because QA is as much about communication as it is about testing.

These lessons come from real-world releases, and they apply to anyone building for WordPress – whether you’re a developer, a tester, or just someone who wants fewer customer complaints. By the end, you’ll walk away with simple, actionable strategies to catch bugs before your customers do.