I am a business operations and customer success professional with over 23 years of experience working with Fortune 500 companies including American Express, Philip Morris International, and Samsung, as well as Silicon Valley giant Uber and other successful startups.
I’ve been at Automattic for nearly a decade, starting as a Happiness Engineer helping WordPress.com customers achieve their business and personal goals. I spent nearly three years on Automattic’s AI squad, where I helped shape how we review AI-powered bots and their interactions with customers. I’m now part of the onboarding team, helping customers get started with Automattic’s products through one-on-one video calls.
My work sits at the intersection of technology, customer experience, and AI, with a particular interest in how AI is changing the way people build and work with WordPress.